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Dear Supporters

This is one of the fundraising items, thanks for supporting us in purchasing the donated premium goods.

 

The following are exempt from refunds:

Gift cards

Some health and personal care items

Partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 15 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at movement@loveofrainbow.ca, 1-778-682-9011

Shipping

Please do not send the product back to the manufacturer. It must be sent to the Address we provided. ( Please reach us movement@loveofrainbow.ca for any refund and exchange request in advance.)

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please see, we cannot guarantee that we will receive your returned item.

We hope you will find our premium products to your satisfaction. 

Thank You for your support again!

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